Shipping policy

 

Shipping & Delivery Policy – Sneakjoy

At Sneakjoy, we believe every pair of shoes deserves to arrive safely, quickly, and with care. Below are the key details about our delivery options, shipping costs, and policies.

🚚 Delivery Options & Costs

  • Shipping Costs: Calculated at checkout based on order weight, size, and destination.

  • Service Availability: Some delivery options may not be available in remote or hard-to-reach areas.

  • Delivery Scheduling: Where available, you may select a preferred delivery date at checkout.

Shipping Options:

  • Standard Delivery – Estimated 4 working days

  • Express Delivery – Estimated 3 working days

  • Priority Delivery – Estimated 2 working days

📦 Order Weight Guidelines

Orders Up to 25kg

  • Shipped via trusted courier partners

  • Shoes securely packaged to protect your order

  • Delivery date selection available at checkout

Orders Over 25kg (bulk orders)

  • May ship via courier or pallet delivery

  • Ensure easy access for larger delivery vehicles

  • Delivery confirmation required at checkout

📋 Important Delivery Terms

  • Delivery Days: Monday to Friday (excluding weekends and public holidays)

  • Order Cut-Off Time: Orders placed before 1 PM are processed the same working day. Orders placed later are processed the next business day.

  • Remote Areas: Extra charges or longer delivery times may apply.

  • Missed Deliveries: If no one is available to accept your package, redelivery charges may apply.

  • Damaged Packages: If your shoes arrive damaged, contact us within 48 hours with photos so we can resolve the issue quickly.

🔎 Tracking & Notifications

Once dispatched, you’ll receive an email or SMS with tracking details and an estimated delivery window—so you can follow your order every step of the way.

🤝 Special Requests or Questions?

Have a delivery question or need a custom arrangement? We’re here to help! Please reach out via our Contact Us page.

About Sneakjoy

At Sneakjoy, we’re passionate about comfort, style, and making every step joyful. Whether you’re treating yourself to a new pair or gifting someone special, we deliver shoes that bring happiness—one order at a time.