Refund policy
Return & Refund Policy – Sneakjoy
At Sneakjoy, your satisfaction means everything to us. If your new pair of shoes doesn’t bring the joy you expected, we offer a fair and simple return policy to make it right.
✅ Eligibility for Refund
You may request a refund within 14 calendar days of receiving your order if:
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✔ You notify us within this time frame with a valid reason
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✔ The shoes are unused, in their original packaging, and in resaleable condition
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✔ The shoes are defective or damaged upon delivery
🚫 Non-Refundable Items
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Personalized or custom-made shoes (if applicable)
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Shoes that have been worn, washed, or damaged due to mishandling
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Final sale or heavily discounted promotional items
📩 How to Request a Refund
Please contact our support team with the following details:
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Your order number
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A brief explanation of the issue
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Photos of the shoes and packaging (if applicable)
🔄 Return & Refund Process
1. Review & Verification
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Our team will review your request and may ask for additional details or request the shoes to be returned.
2. Return Shipping
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If approved, we’ll provide you with return instructions.
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➤ Return shipping is the customer’s responsibility unless the shoes were damaged or incorrect upon delivery.
3. Refund Completion
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Once your return is approved and processed, a refund will be issued to your original payment method within 5–7 business days.
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(Processing time may vary depending on your bank or payment provider.)
⚠️ Important Notes
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Shoes must be in original, resaleable condition to qualify for a refund.
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Shipping fees are non-refundable unless the item was defective or incorrectly shipped.
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We reserve the right to decline refund requests that don’t meet these conditions.
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Excessive or abusive return behavior may result in account limitations.
💬 Need Help?
Have questions or concerns? We’re here for you!
Reach out anytime through our Contact Us page — we’ll be happy to assist.
Sneakjoy – Shoes that bring comfort, style, and joy to every step.